FAQ's
Search by Keyword

Search by Keyword

Product Categories

Product Categories

Camping tents on sale.

SEVERAL ITEMS HAVE AN IMMEDIATE 15% REFUND WHICH WILL BE MADE AFTER PURCHASE TRANSACTION IS COMPLETED.

 

Go Camping; ALL TENTS ON SALE with FREE SHIPPING

Make safe drinking water. KATADYN MICROFILTER PRICES INCLUDE FREE SHIPPING.

 

-------------------------

Seasonal Reminder: Dress for the weather, not the car.

You can't always avoid the emergency room. But there are simple things to do that can make the best of a bad situation. Click here for tips to deal with trauma (e.g., broken bones, bleeding, etc), chest pain, abdominal pain, respiratory difficulty, and high fever. More info....

Click here for a listing of first-aid essentials for home, car, pack, or trek.

Finding Firewood

´╗┐Firewood is always a challenge, especially during wet or wintery conditions. Click for a tip...

Wildland Safety.

Always be prepared for survival situations.

 Be Safe Out There. Driving to the trailhead, hiking along the trail or bushwhacking and camping in the backcountry need some special techniques and good equipment. Keep your tent, sleeping bag, backpack and other gear in tip top condition.

Wildlife needs your respect, especially if you are part of their food chain. Learn to incorporate preventative techniques in your normal routine and you’ll not need to be apprehensive while in bear or cougar country.

Safe drinking water is one of your main concerns. Water filters and water purifiers provide safe and convenient water wherever you are.

To fully enjoy the great outdoors you must feel safe and secure. Whether you're new to the wildlands or have spent several years trammeling about, learning or reviewing safety tips is always beneficial.

Be aware of hypothermia whenever in cool, moist windy situations.

So pack up your tent, sleeping bag, and camping gear on your pack frame and get out there. 


NOTE: Please click on bolded words for additional safety information< ><-->

Customer Service Questions

Customer Service Questions

Has my order been shipped?
All orders are recorded and tracked online. Please contact us to determine its status.

Can I stop a package that has been shipped?
After it gets on the UPS truck we can try but it is not always successful and the fee is $10.00 plus return freight. New UPS Returns Service Rates are now in effect.

I ordered the wrong item, and want to exchange it. What do I do? For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number. To keep product costs down, we must charge a 5% processing fee.

If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Returned within (20) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange- will be charged a $10.00 exchange fee plus a shipping charge.
-Merchandise returned for refund- will be charged a 15% restocking fee - $3.00 minimum.
-All returns must be prepaid;

No COD’s accepted

If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.

Any questions concerning an exchange/refund should be directed to our customer service department at (406) 241-2635. If merchandise you receive is defective, call our customer service department for instructions.

 

I would like to return an unwanted item. What do I do?
For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.
If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:
-Return in original packaging
-Return within (15) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
- Merchandise returned for exchange- will be charged a $10.00 exchange fee
plus a shipping charge.
-Merchandise returned for refund- will be charged a 15% restocking fee - $3.00
minimum.
-All returns must be prepaid;

No COD’s accepted

If the merchandise you wish to receive is out of stock, a refund/credit will be
issued promptly. All returns for refund paid by credit card will receive a credit
to the credit card, less any processing fees.

Any questions concerning an exchange/refund should be directed to our customer service department at (406) 241-2635. If merchandise you receive is defective, call our customer service department for instructions.

 

I placed an order, but was shipped the incorrect item. What do I do?
Please return the incorrect item and include a return receipt for freight. The freight credit will either be the exact amount on the original invoice or the actual cost of freight. This will be done at our discretion. If the order was shipped ground, and the you decide to overnight the package to us to get it here faster, you may do that at you own expense.

Once the incorrect item is received back, we will ship out the correct item. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item’s purchase price should it not get returned.

No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped. If you wish to ship an item via an express method, it may be done at the your expense.

 

Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging*
- Ship it via a traceable method (UPS, FedEx, USPS w/package tracking)

I received a package that was damaged in transit. What should I do?
You should contact the package carrier (UPS) and file
a claim using the package tracking number.

We can not accept merchandise damaged in transit. All claims must be filed with the carrier.

My order appears to be lost in transit. What should I do?
A claim will be filed for the lost package. You should contact us, and we will file a claim with the package carrier (UPS, FedEx, RPS, or USPS). These claims can take upwards of 30 days.

If you would like a second shipment to be made, you will be charged for the replacement order and be credited for the lost order upon resolution of the lost package.

I received a defective item. What should I do?
If the product is defective, then see manufacturer warranty list for return instructions.

I have not received product and want to cancel the order. What do I do?
Only orders that have not yet been shipped or are not in process can be canceled. We have access to all orders in our administration area. If the order has not yet shipped or is not in process, notify us via telephone or email to cancel the order. It is important to notify us immediately if you want to cancel an order, as most orders ship same-day, usually no later than 1-3 days. If the order has been shipped, the consumer will need to follow the normal returns process, if the package is refused then a return freight charge will be added.

Do you issue Call Tags?
Call tags will not be issued for any reason. We will credit you for freight if the error is ours. In order to get reimbursed for return freight, you must include a receipt for the return freight when you ship the product back to us.

What is a return freight charge?
When you refuse a package or UPS returns the package, UPS is charging an Undeliverable Package Return Charge. This amount will be billed to you as needed.

What is an address correction and why am I being charged for it?
Occasionally, we will be billed for an address correction. UPS charges $5.00 (or $10.00 for express packages) if the address given by you is not exactly correct. This amount will be billed to you as needed.

What is "New" condition? All products must be in new, unopened condition if it is being returned Examples of new, unopened products: - A piece of clothing that still has the tags attached and/or has not been worn - A shotgun that has not yet been pieced together - A treestand that has not been assembled Examples of products that we will refuse: - A boot with mud on it (has been worn outside) - A riflescope that has been mounted to a firearm - A Leupold optic without the shrink-wrap around the original box - Any bubble-packed item that has been opened Refused items will be shipped directly back to you, and will not be credited. You will also absorb the return freight costs.

How do you handle Backorders?
Backorders are very infrequent. About 75% of those backorders are due to manufacturer supply constraints. The other 25% are most likely our option and depends on what we have going on in our business.

Our purchasing department is second to none in the industry. Our systems control back orders and keep them to a minimum for your convenience. However, there will be times when a back order happens and you will not want to wait. Please contact us to cancel the order in a timely fashion. Otherwise, we accept back orders and will get them fulfilled as soon as possible when they should happen to occur.

If the order is partially back ordered, we will make a judgment to determine if the order can be shipped in two segments. The initial shipping will be paid by the consumer and the back ordered items will be paid by us.

WE will not wait for the entire order to come into stock before shipping in stock merchandise.

Do you ship internationally?

We do not ship any International Orders (Including Puerto Rico, Guam, APO’s and FPO’s. This will include orders that have any connection to International shipments. This goes to both the shipping and billing addresses.

Sorry, we can make are no exceptions.