Returns / Refund Policy
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Seasonal Reminder: Dress for the weather, not the car.

You can't always avoid the emergency room. But there are simple things to do that can make the best of a bad situation. Click here for tips to deal with trauma (e.g., broken bones, bleeding, etc), chest pain, abdominal pain, respiratory difficulty, and high fever. More info....

Click here for a listing of first-aid essentials for home, car, pack, or trek.

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Wildland Safety.

Always be prepared for survival situations.

 Be Safe Out There. Driving to the trailhead, hiking along the trail or bushwhacking and camping in the backcountry need some special techniques and good equipment. Keep your tent, sleeping bag, backpack and other gear in tip top condition.

Wildlife needs your respect, especially if you are part of their food chain. Learn to incorporate preventative techniques in your normal routine and you’ll not need to be apprehensive while in bear or cougar country.

Safe drinking water is one of your main concerns. Water filters and water purifiers provide safe and convenient water wherever you are.

To fully enjoy the great outdoors you must feel safe and secure. Whether you're new to the wildlands or have spent several years trammeling about, learning or reviewing safety tips is always beneficial.

Be aware of hypothermia whenever in cool, moist windy situations.

So pack up your tent, sleeping bag, and camping gear on your pack frame and get out there. 

NOTE: Please click on bolded words for additional safety information< ><-->

Refund Policy:

We will refund the purchase price (not including shipping & handling) for any item returned that does not meet your expectations as long as the item has not been damaged due to normal use. In order keep product cost to a minimum, we must charge a 5% processing fee.

Shipping Damages:

  • All products are inspected before being shipped, but damages may occur during shipping.  If product is received damaged, it must be reported to the shipping company – usually UPS or USPS – within 24 hours.  All boxes and packing material must be saved. It is possible that the shipping company may want to inspect these materials.  Please notify us of the damage after you have reported the claim to the shipping company. Upon receiving credit from the carrier, the product will be re-shipped.
  • Of course if the incorrect product is shipped, or the product is defective, we will correct it.

I would like to return an item. What do I do?

For a more prompt exchange/refund, please keep your invoice and call to obtain a return authorization number.

If it is necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:

-Return in original packaging
-Returned within (30) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
-All returns must be prepaid;

No COD's accepted

All returns for refund paid by credit card will receive a credit to the credit card, less a 5% processing fee.

Any questions concerning an exchange/refund should be directed to our customer service department at 406-241-2635.

I placed an order, but was shipped the incorrect item. What do I do?

Call us for an RA# Return Authorization Number. We will email or mail a UPS return Label to you. If the order was shipped ground, and you decide to overnight the package to us to get it here faster, you need to do that at you own expense.

Once the incorrect item is received back, the correct item will be shipped. If you wish to have the correct item shipped out prior to us receiving back the incorrect item, we can do so, but you will be responsible for the original item's purchase price should it not get returned.

No express freight methods will be used for items shipped a second time regardless of how the item was originally shipped.  If a customer wishes to ship an item via an express method, it will be done at the customers's expense.

Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the packaging*