Payment Policy:
Payment for tents, sleeping bags, backpacks and other items may be made by using any of the major credit cards; i.e., Visa, Mastercard, Discover, or American Express. All credit cards will be verified before shipment. Orders with "Ship To" information different than "Bill To" information may have a slight delay to personally confirm the order.
Shipping Damages:
- All products are inspected before being shipped, but damages may occur during shipping. If product is received damaged, it must be reported to the shipping company – usually UPS or USPS – within 24 hours. All boxes and packing material must be saved. It is possible that the shipping company may want to inspect these materials. Please notify us of the damage after you have reported the claim to the shipping company. Upon receiving credit from the carrier, the product will be re-shipped.
- Of course if the incorrect product is shipped, or the product is defective, we will correct it.
I would like to return
an item. What do I do?
For a more prompt exchange/refund, please keep your invoice
and call to obtain a return authorization number and shipping information.
If it is necessary to return
merchandise for an exchange/refund, all merchandise must meet the following
conditions:
-Return in original packaging
-Returned within (30) days
-Copy of invoice enclosed with merchandise
-Enclose a brief letter of explanation
-All returns must be prepaid;
No COD's accepted
All returns for refund paid by
credit card will receive a credit to the credit card, less a 5% processing fee.
Any questions concerning an
exchange/refund should be directed to our customer service department at 406-241-2635.
I placed an order, but was shipped the incorrect item. What do I do?
Call us for an
RA# Return Authorization Number. We will email or mail a UPS
return Label to you. If the order was shipped ground, and you decide to
overnight the package to us to get it here faster, you need to do that at you
own expense.
Once the incorrect item is received back, the correct item
will be shipped. If you wish to have the correct item shipped out prior to us
receiving back the incorrect item, we can do so, but you will be responsible
for the original item's purchase price should it not get returned.
No express freight methods will be used for items shipped a
second time regardless of how the item was originally shipped. If a customer wishes to ship an item via an express method, it will be done at the customer's expense.
Make sure to:
- Include a copy of the original packing slip
- Note the Return Authorization number of the outside on the
packaging*
